How We Handle Your Account and Payments
Our legal posture is built on transparency. When you deposit through DANA, OVO, GoPay or QRIS, those transactions flow through verified payment gateways and are recorded on your account ledger. Withdrawals require account verification — we match your withdrawal method to your deposit account to prevent
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fraud. Your account data is encrypted during transit and at rest. We retain transaction records for the duration of your account and 12 months after closure where local law permits. Account access depends on local law; we do not operate in regions where local law prohibits
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our services. Support requests for data access, correction or deletion are handled by our compliance team within 14 business days.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.